IT Dept, LLC is an IT manage service company for computer networking. We provide support for small to medium-sized businesses, maximizing the technological investment for peak performance. Your IT systems need to enrich the life of your business, and we are devoted to keep them running smoothly 24/7.
IT Dept, LLC services are designed to provide enterprise level IT support & training within a small business budget. Since 2004, IT Dept, LLC has helped businesses throughout western Washington. We thrive in long-term relationships with our customers, big and small throughout the Puget Sound. Expect a comprehensive, reliable & affordable foundation that combine:
Managed Services
IT Dept, LLC brings stability through a reliable IT Network Management Plan.
Managed IT Services
Keep your computers running clean, fast & protected without a full-time IT staff.
What is IT Dept, LLC’s Managed Services and is it right for your business?
Managed IT Services is proactive execution of technological assets on behalf of the client through subscription.
Managed Services is a service (not a product). It is delivered by us as the Managed Service Provider (MSP) and based on the subscription that fits your needs as a client. We specialize in helping small business owners eliminate computer complications. We have serviced over 100 small business owners throughout Western Washington, and would be fortunate to be of service to your IT needs!
With a Fixed Unlimited Service Plan, your computer network can be much more reliable by eliminate crashing, having routine updates & 24/7 firewall security. There is one low, fixed monthly rate, without any surprises, hidden costs, or the expense of a full time IT staff.
This IT service is ideal for small to mid-size business owners. If you want peace of mind, with full assurance, then IT Dept, LLC is here for you.
Server & network Support
Servers
Servers can be considered the core of a computer network. Our managed server support includes:
Networks
IT
Networks must be stable, secure & visionary. Our Network Managed Services strives toward:
Data Backup & Disaster Recovery
Data loss may cause financial loss. Business data goes hand in hand with business operations. Loss of data or temporary inaccessibility threatens progress, let alone functionality. Companies without a proactive data backup and recovery policies likely FAIL within 2 years of a major network disaster. This can ruin a reputation, lead to expensive litigations, & eventually lead to dissipation.
Backups
Disaster Recovery
E-mail and hybrid cloud
The option of having your own personal cloud system is very possible.
What is an IT Dept, LLC Hybrid Cloud Solution?
The hybrid cloud is the combination of IT Dept, LLC, Microsoft, and your own private cloud platform. Using portability technology for data and applications, the cloud infrastructure communicates over an encrypted connection. You could access your data from anywhere, and have a personal company email software as well.
The saying goes, “if you don’t host it, you don’t own it!” Place all your data within your on computer network, and it is always yours!
Security and Virus Protection
Security Cameras
Presence is the first response to a threat. When people know they are being monitored, their activity usually becomes much more civilized. And if they do not act appropriately, and a picture is worth a thousand words…how much more a video?
Firewalls & IP Configurations
A firewall is an amazing layer of defense against malicious software. They block unwanted data traffic allowing your computer network to run much more smoothly. And with the right public & local IP configurations, you can be sure data access is designed accordingly, with the accessibilities you desire for your separate departments.
Virus, Malware & Ransomware Protection
Computer hacking has become more prevalent. Software designed to infiltrate IT networks appear to be evolving. IT Dept, LLC offers licenses for the last line of defense if threats make it through the first layers of protection. Every layer you lay can be the one that saves your business computer assets.
Workstation & User Support
We provide remote support. This service can be done through our “Quick Support” & “Host Support” link. It allows us to see what you see. For any of our clients, always refer to the customer support link. We are here to help! If you are a new customer, feel free to contact us. We are very happy to provide any IT support that we can!
File Synchronization
The idea is simple. If you made changes to a document on your phone, it should appear updated on your desktop. If you upload a photo to particular folder on your desktop, your coworker should see it placed in that specific folder on their laptop.
File synchronization is as it sounds. Updates & changes made on one device appear immediately on the next device. This process is also known as cloud mirroring.
Supplemental IT and Staffing
IT Dept, LLC provides customized, supplemental IT support solutions. This fills the IT need for your company at a cost lower than hiring additional internal employees.
7 things to expect…
1.) Response In 30 minutes.
Our professional technicians answer immediately or respond within thirty minutes. We value your time & understand the need to resolve technical issues.
2.) Fast Repairs.
You likely do not want to wait for a computer to be fixed. We provide remote network support services. If your system is completely offline, we can dispatch a technician that same business day.
3.) Clear Communication.
You will get clear answers to your IT questions. We will not use unfamiliar technical jargon, leaving you to question you comfortability.
4.) 100% Satisfaction.
Our IT consulting and technology support services will give you the satisfaction you deserve. You get what you pay for, and with us you will pay for the best.
5.) No Disasters.
First step is to evaluate for any potential risks. We will explain any computer maintenance hazards and get your okay before we begin work. Our preference is to synchronize your data & back it up before proceeding.
6.) On Time And On Budget.
Lack of Knowledge & lack of planning leads to extensions on project dates and increases budgets. It is unacceptable to lack professionality when it is being payed for.
7.) Billing Accuracy.
Your invoice will be accurate and completely spelled out – guaranteed. Any service we hope to provide is pre-approved by you. You will always know what you are paying for.
Frequently Asked Questions
IT Dept, LLC provides managed services locally, both physically & remotely. Our clients receive PC, network and IT infrastructure care. We monitor your systems routinely and provide updates, patches & security checks.
Managed IT Services is a proactive management of network technology assets by subscription. It is not a product. IT Dept, LLC, for example would be the Managed Service Provider (MSP), delivering an agreed upon service between you and us.
Programming is the development of software. We manage the usefulness of the software once released. Web design is not within our current provided services, but we can help with recommendations.
We support all of the computing platforms used in small to medium-sized business offices including: Windows (desktop and server versions), Virtualization Environments using Citrix and VMware, Macintosh, and Linux.
Yes, we provide technology evaluation and procurement services. We manage every step of the process: recommending software and hardware, the ordering and financing process, and properly disposing of technology at the end of its useful life.
IT Dept, LLC focuses on businesses that have 5 to 99 computers per office or location.
A better question; do you need any onsite staffing? With the proper IT network set-up, most small or medium sized businesses do not need a regular onsite IT staff. But all businesses do need a 24/7 IT support line. There is a wide range of technology & expertise that no single in-house person or small staff is to accommodate. Using a Managed IT Service partner like IT Dept, LLC is the right business choice. We can address all computer network challenges.
IT Dept, LLC services are very competitive, & customized to meet each clients unique needs. There is a monthly fixed fee allowing our clients simplicity for their network maintenance needs. Projects that enhance or augment the computer network environment are outside the scope of IT Dept, LLC Services and charged accordingly. Most of IT Dept, LLC clients begin with a comprehensive Network Assessment also referred to as a System Health Check to determine the reliability of their computing environment. The results determine the amount of ongoing monthly care your computer network requires.
Though IT Dept, LLC is headquartered in Seattle, WA., many of our clients have branch offices outside of King County. We are able to maintain and manage their systems with our remote support tools and the collaboration of a local qualified IT Support Professional. We continually provide support for our clients we have maintained throughout Washington, Oregon & Alaska.
The proper removal & disposal of computer hardware is very important. If not done correctly, this can be a huge financial cost, including possible fines. Contact us today and we will run you through the deinstallation process that preserves your data, and recycles the hardware properly.
| When you hire a Company Employee | When you contract with IT Dept, LLC | |
|---|---|---|
| Interviewing and finding a qualified person. | Your responsibility | Our responsibility |
| Taxes, social security, medicare | You Pay | We Pay |
| Insurance | You Pay | We Pay |
| Technical Support | Rely on other employees that could lead to increased down time | Our network of professionals can have you up and running sooner |
| Support when employees are sick or on vacation | Increased work load on other employees | Our team of professionals can fill the gaps in coverage |
| Support when work load is heavy | New hire, temp hire | We provide, to accomplish tasks in most proficient manner |
| An individual no longer meets your needs | You let them go and pay unemployment | Our problem and we will find you a member who better meets your needs |
Customer Service
Are you a client of ours, or a potential customer in need of immediate support? Our “Quick Support” link allows us to see what you see. We can easily point out issues and guide your hand on resolving the problem you are experiencing.
To make things easier, our “Host Support” link allows us to perform the tasks ourselves. If navigating your PC is a frustration, we can manage the process. Contact us immediately if you are experiencing a technical issue that requires a rapid response!
IT Dept, LLC’s staff is knowledgeable, professional and personable. They respond quickly to our needs and go the extra mile to ensure our equipment and systems function well.
Deborah Horn
Great Alaska Adventures
We rely tremendously on our computer systems and IT Dept, LLC is easy to talk to and knowledgeable staff has been here for us since 2010.
Jackie Beck
PML Property Management
The group class helped improve our staff’s literacy with Microsoft Excel 2013. The Instructor simplified learning with the hands-on guided lessons. Overall, two-thumbs up!”
Carlson Kim
Bank of America
Mark continues to do an excellent job in his Information Technology consultant role and his services have proven to be vital to our multiple Family Pancake House Restaurants and our Administrative Office Hub.
R. Mathwig
Tekline Roofing
IT Dept LLC
122 S. Michigan Ave, Ste 1390
Chicago, IL 60603
312-285-4444